Talent acquisition tech helps global company hire top talent

Challenges

To hire the best talent in the competitive business process outsourcing industry (BPO), a leading global business services provider needed to evolve its talent acquisition strategy. 

Before entering a Recruitment Process Outsourcing (RPO) partnership with Cielo, the company sought help from another provider to improve its talent acquisition strategy in North America. But the organization continued to run into obstacles such as the speed of candidates moving through the hiring process. It still wasn’t attracting enough quality candidates to best serve customers and surpass rivals. Company leaders eventually found the missing pieces: the right talent acquisition partner and technology.

Determined that RPO would still solve its talent acquisition-related challenges, the organization sought out Cielo for its proven ability to balance tech, people and process within its RPO services. Plus, because both companies have similar business models of strategic high-value outsourcing partnerships, the two have an inherent mutual understanding of needs and demands. This created a strong partnership from the start, helping deliver success in unique ways.

Solutions

Working closely with the organization’s talent acquisition leadership, the Cielo team integrated a High Volume RPO solution with the existing applicant tracking system and Cielo’s propriety technology designed for high-tech, high-touch hiring experiences. With the support of the mobile-first technology platform, candidates were served tailored recruitment marketing ads, could easily apply for available positions, complete their assessments, and seamlessly self-schedule an interview.

For roles requiring more qualifications before being passed to a hiring manager, they created another process and workflow to add additional recruiter pre-screen criteria. Cielo’s innate ability to understand business needs allowed the team to quickly evolve the TA approach – with both technology and human touchpoints in mind – to better serve business leaders.

This approach increased communication and allowed candidates to move efficiently through the hiring process, from interview and ultimately to offer. The team now avoided delays caused by unnecessary manual tasks such as attaching resumes to email, interview scheduling, and moving candidates through the applicant tracking system, allowing hiring managers to focus on other critical job responsibilities and give candidates a best-in-class experience.

The team also utilized monthly hiring events, rapidly modifying the in-person model to virtual when the pandemic hit to continue mass hiring efforts.

To get a pulse on how new hires and hiring managers feel about the hiring process, the team deployed post-hire satisfaction surveys. This feedback helps ensure the talent acquisition strategy remains impactful and relevant to the needs and wants of everyone involved. The surveys delivered insights that led to impactful changes, including shortening the application process by removing duplicate communications to make it more efficient for candidates.

Results

The BPO services provider incorporated improved process and technology into the organization’s talent acquisition strategy to help source and hire quality candidates. These enhancements created a smooth recruitment experience for both candidates and hiring managers.