Upgrading hiring with tech-centric talent acquisition processes

Consulting spotlight: Snapshots of success

Sometimes you need talent acquisition expertise, on demand. Enter Consulting from Cielo. Our specialists put you on the front edge of talent with bold strategies that move your business forward, including:

Streamlining high-volume strategy for a multinational financial services firm

Challenges

• High-volume hiring processes were complex and inefficient, requiring transformation consulting to streamline and simplify
• Candidate and manager experiences were particularly weak areas that required improvement
• Time to hire was high, technology efficiencies and several other areas of the talent acquisition process had improvement opportunities
  
  

Solutions

• In-depth, custom tech analysis of new ATS and CRM platforms
• Focus groups, workshops and working sessions to gain insights into every relevant team and associated processes
• Conducted a comparative analysis of key competitors
  
  

Results

• Over 85 highly specific strategic recommendations to transform the high-volume hiring experience
• The client implemented many of the recommendations and began hiring to put them into practice immediately
• More business leaders focused on hiring and improved communication across the TA process
• Increased talent attraction budgets
• Reduced time to post a requisition, conduct interviews, and fill positions with more applicants for open positions

Transformation consulting improves technology transition for a leading life sciences operator

Challenges

• A newly implemented applicant tracking system (ATS) required change management support and transformation consulting
• The client needed support with process design, testing and training for the new platform (iCIMS)
• Lacked internal resources to support such a large transformation
  
  

Solutions

• Developed end-to-end process maps based on the implemented design
• Managed user acceptance testing for client, resulting in testing and training optimization
• Created a change impact plan that included communications and messaging in various formats – training decks, quick reference guides, videos and emails
• Provided comprehensive training to recruiters to improve the talent acquisition process, candidate experience, and hiring manager satisfaction
  
  

Results

• Clearly documented processes, which are still in use by the client
• Over 100 recruiters trained to complete the change management process
• Successful adoption of the new technology and processes

Improving TA experiences through process optimization for global pharmaceutical client

Challenges

• The candidate, recruiter and hiring manager experiences all required improvement
• Reimagining the client's talent acquisition processes and TA technology to improve outcomes
  
  

Solutions

• Reviewed client documentation and conducted a talent acquisition process audit
• Facilitated 14 hours of stakeholder interviews, leading to future-state design sessions
• Provided strategic recommendations with clearly defined level of effort and associated impacts for each recommendation
  
  

Results

• Delivered a future-state roadmap with process maps and actionable points to build a globally aligned, locally focused total TA process
• Identified quick wins for the talent acquisition process to quickly improve experiences and outcomes
• Continued partnership into Phase 2 based on client's alignment with Phase 1 results

Customer relationship management (CRM) platform update strategy for a major appliances manufacturer

Challenges

• Continued CRM adoption challenges hindered the talent acquisition process
• Underperforming software, specifically for the university and executive hiring teams
• Missing the expertise and perspective needed to effectively analyze new products across all hiring teams
  
  

Solutions

• Held focus groups with recruiters to uncover exact goals and pain points with the existing platform
• Conducted in-depth research of all current talent acquisition processes and CRM configurations
• Developed a forward-looking strategy for improvements
  
  

Results

• Strategic recommendations addressing pain points, product evaluation, and suggestions for a future-state platform
• Proposed a phased talent acquisition process transformation to move to an improved CRM, including specific executive hiring CRM options
• Recommendations focused on meeting existing executive hiring and succession goals, as well as the sourcing, attraction and hiring needs of professional, high-volume, and university relations recruiting teams